Frequently Asked Questions

How long does fulfillment take?

It depends on the service and supplier. The product page shows an expected time and service status, and you can track the order using its order number.

Do you need my account password?

No. Normal top-up services use a Player ID, UID, phone number, or similar identifier. Never send your password or private verification code.

What if I enter the wrong ID or number?

Contact us or open a ticket immediately. If fulfillment has not started, we may be able to stop it. Once a top-up has been completed to the submitted information, reversal may be impossible.

How do I track my order?

Use the Track Order page and enter the order number, which usually starts with PP, or view your order history after signing in.

Can I return a digital code?

A valid delivered or redeemed digital code is generally not returnable. See the Refund Policy for cases that can be reviewed.

What payment methods are available?

Only currently enabled payment methods are shown at checkout. These can include the Pal Plus wallet, local transfers, or card payment where available.

Does the displayed total include what I need to pay?

The order total shown is the final amount due for that order unless the price-lock period expires before payment and the system recalculates it.

Why can a price change?

Some services depend on suppliers or USD pricing, so prices can change with exchange rates or supplier pricing. Customers see only the final selling price.

What should I do if my order is delayed?

Check the service-status page and the order timeline first. If the order exceeds the expected time, open a ticket linked to the order number.

How can I contact support?

Use the Contact page, live chat, WhatsApp, or the support-ticket system according to the channels currently enabled.